All ACUniversity classes are held at the McLane Meeting Room, in the lower level of the Fond du Lac Public Library, 32 Sheboygan Street. Advance registration is strongly recommended; 24 hour cancellation required for full refund.

Course Catalog

March 2010	ACU - PCI Compliance: New Credit Card Rules
April 2010	ACU - Sealing the Deal: Hints & Advice from Sales Pros
May 2010	ACU - Dealing with Problem Behavior in the Work Place
June 2010	ACU - Customer Service
July 2010	ACU - Social Media: Is it Worth It?
August 2010	ACU - Marketing
September 2010	ACU - From Team to Terrific
October 2010	ACU - MoneySmart: Making Friends with your Financial Statement
November 2010	ACU - Communication Skills for Leaders
December 2010	ACU - How to Retain Your Best Employees

ACU - PCI Compliance: New Credit Card Rules Back to Top

If you accept credit cards today, make sure you still can in July. That’s when the new Credit Card Act of 2009 and Payment Card Industry’s Data Security Standard 6.6 requirements go into effect. As a credit card merchant, it’s your job to know about Payment Card Industry compliance. This set of requirements is a worldwide information security standard designed to ensure all companies – big and small – that process, store or transmit credit card information maintain a secure environment. If your customers’ credit card information is breached, your business could be held financially liable. Don’t assume your credit card software or processing company has this covered on your behalf. Be sure you’re “in the know” by attending.

What you’ll learn:

• PCI compliance – What does it mean for your business? We will provide insights on what compliance requires based on your size of business.
• How to make the changes required for PCI compliance financially manageable for your business

Date:	Tuesday, March 23
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC
Instructor:	Peter Helander, Amanda Adams and Diane Roundy

Peter Helander, Heartland Business Systems, security measures

Amanda Adams, US Bank, credit card industry

Diane Roundy, Schenck SC, facilitator

ACU - Sealing the Deal: Hints & Advice from Sales Pros Back to Top

Date:	Tuesday, April 13
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - Dealing with Problem Behavior in the Work Place Back to Top

Date:	Tuesday, May 4
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - Customer Service Back to Top

Date:	Tuesday, June 15
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - Social Media: Is it Worth It? Back to Top

Class description: Our panel will discuss the burgeoning world of business marketing on social media. They'll discuss how new and emerging companies with limited resources can make an impact. They'll review how you can tell if your time and efforts on social media are effective. And they'll provide first-hand experiences and lessons learned.

Date:	Tuesday, July 27
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - Marketing Back to Top

to be announced

Date:	Tuesday, August 17
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - From Team to Terrific Back to Top

This class will teach you how to lead four interactive exercises that will enhance your team’s creativity, communication and productivity. Learn how such exercises build your team’s collaborative know-how. You’ll discover how listing your team members’ strengths, values and talents can increase the effectiveness of new and old teams alike. These exercises help define current abilities, team member roles and ultimate team responsibilities.

Date:	Tuesday, September 28
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC
Instructor:	Dave Podeszwa

Dave Podeszwa, of D.L. Podeszwa & Associates, has been in the leadership development business for more than 30 years. His background includes US military, manufacturing, electrical engineering, marketing, management, computerized systems installation and repair, and running his own consulting business. Podeszwa consults with a variety of businesses and has taught Supervisory Skills Series leadership classes at the AC for the last 15 years

ACU - MoneySmart: Making Friends with your Financial Statement Back to Top

This fun and interactive class will teach business owners and managers how to read their financial statements ... how to discover what they really mean and how to use them to benchmark and improve financial performance.

Date:	Tuesday, October 5
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC

ACU - Communication Skills for Leaders Back to Top

to be announced

Date:	Tuesday, November 9
Time:	7:30 am - 9:00 am
Cost:	$25 AC Members $35 Non-members of the AC
Instructor:	Dave Podeszwa

ACU - How to Retain Your Best Employees Back to Top

tba

Date:	Tuesday, December 7
Time:	7:30 am - 9:00 am
Cost:	$35 AC Members $25 Non-members of the AC